Yesterday, I tried for the second time to get the two recalls done. The car
sat all day and nothing was done. They said that the one guy who does these
things was busy.
This happend after an appointment. I love the car, I hate the dealer he is
an incompent asshole.
I am going to break down and buy a honda, screw ford. I don’t care what the
give me for the focus.
P.S after the first service , I found the power steering filler cap laying
next to the container under the hood.
My other car was serviced by them and they broke the oil cap…….not
funny.
And by theway they did not provid a free loaner………
I already have a new appointment with another dealer, lets hope that all
will be resolved next tuesday……thanks
christoofar <christoo…@operamail.c.o.m> wrote in message
news:dth0gsgr1pl6stostuod845fc42tehaofh@4ax.com…
- Hide quoted text — Show quoted text -
> On Fri, 21 Apr 2000 06:06:08 -0400, "james winston"
> <sigm…@ucnsb.net> wrote:
> >Yesterday, I tried for the second time to get the two recalls done. The
car
> >sat all day and nothing was done. They said that the one guy who does
these
> >things was busy.
> >This happend after an appointment. I love the car, I hate the dealer he
is
> >an incompent asshole.
> >I am going to break down and buy a honda, screw ford. I don’t care what
the
> >give me for the focus.
> >P.S after the first service , I found the power steering filler cap
laying
> >next to the container under the hood.
> >My other car was serviced by them and they broke the oil cap…….not
> >funny.
> >And by theway they did not provid a free loaner………
> Have you considerd changing dealers?
> You don’t *have* to use one that sux, you know.
> —
> ~C~
Comment by admin — November 22, 2009 @ 2:42 pm
james winston <sigm…@ucnsb.net> wrote in message
news:sg0a1599l6e181@corp.supernews.com…
> Yesterday, I tried for the second time to get the two recalls done. The
car
> sat all day and nothing was done. They said that the one guy who does
these
> things was busy.
> This happend after an appointment. I love the car, I hate the dealer he
is
> an incompent asshole.
> I am going to break down and buy a honda
There is no doubt that this kind of incompetent service is unacceptable. You
have every right to complain. If you want to spend your money on a Honda
it’s your money but before you do maybe look into finding a better Ford
dealer. If this one is that bad chances are their competitors know it and
will quite eagerly be looking to steal away their business.
Car dealerships get into trouble for the same reasons that any other
businesses do. The boss might be having personal problems, employees or
partners may be quarreling, key people might be sick, maybe the company
finances are shaky and everyone’s nervous about losing their job. As bad as
it is for the customers, it may be sheer hell for the people trying to work
there.
None of this is your problem of course, but it is Ford’s. All automotive
companies care very much about their dealerships and how they function. The
dealerships are their face on the world, after all. You might try talking to
the area representative. Any nearby dealer can tell you how to get hold of
him/her.
You already said you like the car. And you have already invested the
up-front purchase costs. Why not give it one more try?
Best of luck.
Comment by admin — November 22, 2009 @ 2:42 pm
I have made it my practice to buy from the dealer with the best price
and then use the Ford dealer near me who has always given me the best
service. The sales floor and the Service Dept. are two separate profits
centers within a dealership. No need to worry about getting in warranty
service done at a different dealership. Ford pays the servicing dealer etc.
You would think the sales guy’s would get the idea as I’m always brining
in new Fords to the same dealership for service and they would give me a
break just to sell me a new Ford But no they still want the gouge price and
I just won’t pay it.
BTW I just ordered a loaded ( everything but cassette/cd radio) ZX-3
through my credit union for $100 over invoice from a dealer 30 miles away.
So don’t let the salesman screw you over on the price. If you are willing
to wait for delivery, you can negotiate the best deal.
Tom
"james winston" <sigm…@ucnsb.net> wrote in message
news:sg0a1599l6e181@corp.supernews.com…
- Hide quoted text — Show quoted text -
> Yesterday, I tried for the second time to get the two recalls done. The
car
> sat all day and nothing was done. They said that the one guy who does
these
> things was busy.
> This happend after an appointment. I love the car, I hate the dealer he
is
> an incompent asshole.
> I am going to break down and buy a honda, screw ford. I don’t care what
the
> give me for the focus.
> P.S after the first service , I found the power steering filler cap laying
> next to the container under the hood.
> My other car was serviced by them and they broke the oil cap…….not
> funny.
> And by theway they did not provid a free loaner………
Comment by admin — November 22, 2009 @ 2:42 pm
I have already called the service manager who did apologize but that’s all.
I wrote ford via owner connection. I would not let this dealership touch my
car, they lost their trust the other day. I have made another appointment at
another dealership and I hope this resolves the situation. If not, I will
try a third dealership. I live in a large metro area near Orlando Florida, I
will find someone who wants my business or I will trade for something else
and never look back.
~C~ <christoo…@operamail.c.o.m> wrote in message
news:fpu0gscj50n2im8g13hvcfolbnlkagt8sf@4ax.com…
- Hide quoted text — Show quoted text -
> On Fri, 21 Apr 2000 09:27:11 -0400, "james winston"
> <sigm…@ucnsb.net> wrote:
> >I already have a new appointment with another dealer, lets hope that all
> >will be resolved next tuesday……thanks
> >christoofar <christoo…@operamail.c.o.m> wrote in message
> >news:dth0gsgr1pl6stostuod845fc42tehaofh@4ax.com…
> >> On Fri, 21 Apr 2000 06:06:08 -0400, "james winston"
> >> <sigm…@ucnsb.net> wrote:
> >> >Yesterday, I tried for the second time to get the two recalls done.
The
> >car
> >> >sat all day and nothing was done. They said that the one guy who does
> >these
> >> >things was busy.
> >> >This happend after an appointment. I love the car, I hate the dealer
he
> >is
> >> >an incompent asshole.
> >> >I am going to break down and buy a honda, screw ford. I don’t care
what
> >the
> >> >give me for the focus.
> >> >P.S after the first service , I found the power steering filler cap
> >laying
> >> >next to the container under the hood.
> >> >My other car was serviced by them and they broke the oil cap…….not
> >> >funny.
> >> >And by theway they did not provid a free loaner………
> >> Have you considerd changing dealers?
> >> You don’t *have* to use one that sux, you know.
> >> —
> >> ~C~
> I would also consider going this route to get their attention that you
> are not pleased:
> From Ford:
> Steps to Resolving A Concern
> Your satisfaction is our #1 goal. If you have questions or concerns
> about your vehicle, we suggest you follow these steps:
> Contact your Sales Representative or Service Advisor at your
> selling/servicing dealership.
> If the inquiry or concern remains unresolved, contact the Sales
> Manager or Service Manager at the dealership.
> If the inquiry or concern cannot be resolved at the dealership level,
> please contact the Ford Customer Assistance Center. When you call, be
> prepared to give the following information:
> – Your telephone number (both business and home)
> – The name of the dealer and the city where the
> dealership is located
> – The year and make of your vehicle
> – The date purchased
> – The current mileage on your vehicle
> – Your vehicle identification number (VIN)
> Call our CAC with inquiries or concerns at:
> United States
> 1-800-392-3673 (FORD/MERCURY)
> 1-800-521-4140 (LINCOLN)
> 1-800-232-5952 (TDD for the Hearing Impaired)
> Canada
> 1-800-565-3673 (FORD)
> United States and Canada Office Hours:
> 8 a.m. – 11 p.m. (Monday-Friday)
> 9 a.m. – 6 p.m. (Saturday)
> Eastern Time
> United States
> Ford Motor Company
> Customer Assistance Center
> P.O. Box 6248
> Dearborn, MI 48126
> Canada
> Ford Motor Company of Canada, Limited
> Customer Assistance Centre
> P.O. Box 2000
> Oakville, Ontario, L6J 5E4
> This new interactive tool, helps to reduce answer time, day or night,
> in assisting you in getting the information you need online…now!
> Access the IIC by registering in OwnerConnection, then go to the Ford,
> Lincoln or Mercury Talk page.
Comment by admin — November 22, 2009 @ 2:42 pm
If you are having such a hard time with your dealer why don’t you talk to
the owner or go to another Dealer????
–
james winston <sigm…@ucnsb.net> wrote in message
news:sg0a1599l6e181@corp.supernews.com…
- Hide quoted text — Show quoted text -
> Yesterday, I tried for the second time to get the two recalls done. The
car
> sat all day and nothing was done. They said that the one guy who does
these
> things was busy.
> This happend after an appointment. I love the car, I hate the dealer he
is
> an incompent asshole.
> I am going to break down and buy a honda, screw ford. I don’t care what
the
> give me for the focus.
> P.S after the first service , I found the power steering filler cap laying
> next to the container under the hood.
> My other car was serviced by them and they broke the oil cap…….not
> funny.
> And by theway they did not provid a free loaner………
Comment by admin — November 22, 2009 @ 2:42 pm
I have already gone to another dealer, today he is supposed to fix the
recalls, we will see how good this idiot is.
Chris Larivee <chris….@sympatico.ca> wrote in message
news:B_aN4.77434$2D6.1905878@news20.bellglobal.com…
- Hide quoted text — Show quoted text -
> If you are having such a hard time with your dealer why don’t you talk to
> the owner or go to another Dealer????
> —
> james winston <sigm…@ucnsb.net> wrote in message
> news:sg0a1599l6e181@corp.supernews.com…
> > Yesterday, I tried for the second time to get the two recalls done. The
> car
> > sat all day and nothing was done. They said that the one guy who does
> these
> > things was busy.
> > This happend after an appointment. I love the car, I hate the dealer he
> is
> > an incompent asshole.
> > I am going to break down and buy a honda, screw ford. I don’t care what
> the
> > give me for the focus.
> > P.S after the first service , I found the power steering filler cap
laying
> > next to the container under the hood.
> > My other car was serviced by them and they broke the oil cap…….not
> > funny.
> > And by theway they did not provid a free loaner………
Comment by admin — November 22, 2009 @ 2:42 pm
As i wrote down below, this dealer did not have the parts even after an
appointment. I give up….back to jap cars and screw ford
james winston <sigm…@ucnsb.net> wrote in message
news:sgavt2pcdo59@corp.supernews.com…
- Hide quoted text — Show quoted text -
> I have already gone to another dealer, today he is supposed to fix the
> recalls, we will see how good this idiot is.
> Chris Larivee <chris….@sympatico.ca> wrote in message
> news:B_aN4.77434$2D6.1905878@news20.bellglobal.com…
> > If you are having such a hard time with your dealer why don’t you talk
to
> > the owner or go to another Dealer????
> > —
> > james winston <sigm…@ucnsb.net> wrote in message
> > news:sg0a1599l6e181@corp.supernews.com…
> > > Yesterday, I tried for the second time to get the two recalls done.
The
> > car
> > > sat all day and nothing was done. They said that the one guy who does
> > these
> > > things was busy.
> > > This happend after an appointment. I love the car, I hate the dealer
he
> > is
> > > an incompent asshole.
> > > I am going to break down and buy a honda, screw ford. I don’t care
what
> > the
> > > give me for the focus.
> > > P.S after the first service , I found the power steering filler cap
> laying
> > > next to the container under the hood.
> > > My other car was serviced by them and they broke the oil cap…….not
> > > funny.
> > > And by theway they did not provid a free loaner………
Comment by admin — November 22, 2009 @ 2:42 pm
I have called the service manager, i have used the ford interactive site,
the man who sold the car is no longer there. I am going personally to the
sales manager today, if i get the time, thanks Jim
,
~C~ <christoo…@operamail.c.o.m> wrote in message
news:clabgs0qond19pgem6vkqct2ra65m7b930@4ax.com…
- Hide quoted text — Show quoted text -
> On Tue, 25 Apr 2000 09:43:18 -0400, "james winston"
> <sigm…@ucnsb.net> wrote:
> >As i wrote down below, this dealer did not have the parts even after an
> >appointment. I give up….back to jap cars and screw ford
> So I assume that you never tried this route to get some satisfaction?
> reprint from my earlier post to you:
> I would also consider going this route to get their attention that you
> are not pleased:
> From Ford:
> Steps to Resolving A Concern
> Your satisfaction is our #1 goal. If you have questions or concerns
> about your vehicle, we suggest you follow these steps:
> Contact your Sales Representative or Service Advisor at your
> selling/servicing dealership.
> If the inquiry or concern remains unresolved, contact the Sales
> Manager or Service Manager at the dealership.
> If the inquiry or concern cannot be resolved at the dealership level,
> please contact the Ford Customer Assistance Center. When you call, be
> prepared to give the following information:
> – Your telephone number (both business and home)
> – The name of the dealer and the city where the
> dealership is located
> – The year and make of your vehicle
> – The date purchased
> – The current mileage on your vehicle
> – Your vehicle identification number (VIN)
> Call our CAC with inquiries or concerns at:
> United States
> 1-800-392-3673 (FORD/MERCURY)
> 1-800-521-4140 (LINCOLN)
> 1-800-232-5952 (TDD for the Hearing Impaired)
> Canada
> 1-800-565-3673 (FORD)
> United States and Canada Office Hours:
> 8 a.m. – 11 p.m. (Monday-Friday)
> 9 a.m. – 6 p.m. (Saturday)
> Eastern Time
> United States
> Ford Motor Company
> Customer Assistance Center
> P.O. Box 6248
> Dearborn, MI 48126
> Canada
> Ford Motor Company of Canada, Limited
> Customer Assistance Centre
> P.O. Box 2000
> Oakville, Ontario, L6J 5E4
> This new interactive tool, helps to reduce answer time, day or night,
> in assisting you in getting the information you need online…now!
> Access the IIC by registering in OwnerConnection, then go to the Ford,
> Lincoln or Mercury Talk page.
Comment by admin — November 22, 2009 @ 2:42 pm
This is my first time to post here but I have lurking for a couple of months.
I had a great recall experience. I bought my Focus SE, 5 speed, sport group,
comfort group, ABS, & side airbags back in January. I took it in for the
emissions recall a couple of weeks ago. The dealership got it in at once,
provided us with a nice sporty rental car, returned the Focus to us the next
day and then we received a nice stainless steel, thermal Focus coffee mug that
is designed to fit in the cupholders a week later from Ford as a thank you for
our patience with the recall.
I’ve been delighted with the Focus, Ford and the dealership. I hope you get
things worked out to your satisfaction.
Danna
- Hide quoted text — Show quoted text -
>As i wrote down below, this dealer did not have the parts even after an
>appointment. I give up….back to jap cars and screw ford
>james winston <sigm…@ucnsb.net> wrote in message
>news:sgavt2pcdo59@corp.supernews.com…
>> I have already gone to another dealer, today he is supposed to fix the
>> recalls, we will see how good this idiot is.
>> Chris Larivee <chris….@sympatico.ca> wrote in message
>> news:B_aN4.77434$2D6.1905878@news20.bellglobal.com…
>> > If you are having such a hard time with your dealer why don’t you talk
>to
>> > the owner or go to another Dealer????
>> > —
>> > james winston <sigm…@ucnsb.net> wrote in message
>> > news:sg0a1599l6e181@corp.supernews.com…
>> > > Yesterday, I tried for the second time to get the two recalls done.
>The
>> > car
>> > > sat all day and nothing was done. They said that the one guy who does
>> > these
>> > > things was busy.
>> > > This happend after an appointment. I love the car, I hate the dealer
>he
>> > is
>> > > an incompent asshole.
>> > > I am going to break down and buy a honda, screw ford. I don’t care
>what
>> > the
>> > > give me for the focus.
>> > > P.S after the first service , I found the power steering filler cap
>> laying
>> > > next to the container under the hood.
>> > > My other car was serviced by them and they broke the oil cap…….not
>> > > funny.
>> > > And by theway they did not provid a free loaner………
Comment by admin — November 22, 2009 @ 2:42 pm